Policies

• SOP on Handling of Export Import Transactions (Content: English | Format: PDF | View/Download |Size: 2 MB)
• Export & Import of Goods & Services(Content: English | Format: PDF | View/Download |Size: 2.6 MB)
• Policy for Selection and appointment of Statutory Central Auditors & Statutory Branch Auditors of Bank- F.Y. 2026-27 (Content: English | Format: PDF | View/Download |Size: 760 KB)
• Deposit Policy 2026-27 (Content: English | Format: PDF | View/Download |Size: 8.67 MB)
• Policy for Selection and appointment of Statutory Branch Auditors of Bank- F.Y. 2024-25 (Content: English | Format: PDF | View/Download |Size: 721 KB)
• Deposit Policy 2025-26 (Content: English | Format: PDF | View/Download |Size: 4.29 MB)
• Plans and Terms and Condition(Content: English | Format: Link | View)
• Equal Opportunity Policy For FY 2024-27 (Content: English | Format: PDF | View/Download |Size: 4.61 MB)
• Bancassurance Policy 2024-26 (Content: English | Format: PDF | View/Download |Size: 2.52 MB)
• Whistle Blower Policy (Content: English | Format: PDF | View/Download |Size: 2.83 MB)
• Door Step Banking Policy 2025-26 (Content: English | Format: PDF | View/Download |Size: 1.83 MB)
• Policy on General Management of Branches FY- 2024-26 (Content: English | Format: PDF | View/Download |Size: 2.4 KB)
• ''Policy for Selection and appointment of Statutory Central Auditors & Statutory Branch Auditors of Bank- F.Y. 2025-26 (Content: English | Format: PDF | View/Download |Size: 7.18 KB)
• Procedure for return of original documents to legal heirs in the contingent event of demise of borrower. (Content: English | Format: PDF | View/Download |Size: 541 KB)
• Policy for Selection & Appointment of Statutory Central Auditors of Bank for FY 2024-25. (Content: English | Format: PDF | View/Download |Size: 587 KB)
• KYC/AML/CFT Policy FY 2024-25 (Content: English | Format: PDF | View/Download |Size: 7.2 MB)
• Policy On Document Management System (DMS) Digitization Of Critical Records & Documents (2024-26) (Content: English | Format: PDF | View/Download |Size: 1217 KB)
• Policy on Collection of Domestic Cheques/ Instruments for Financial Year 2024-27 (Content: English | Format: PDF | View/Download |Size: 1331 KB)
• Locker Policy FY 2024-27 (Content: English | Format: PDF | View/Download |Size: 5.2 MB)
• Customer Protection and Compensation cum Customer Relation Policy FY 2024-26. (Content: English | Format: PDF | View/Download |Size: 2.9 MB)
• Policy on Unclaimed Deposit FY 2024-26 (Content: English | Format: PDF | View/Download |Size: 830 KB)
• Grievance Redressal Policy FY 2024-25 (Content: English | Format: PDF | View/Download |Size: 1244 KB)
• Internal Ombudsman Scheme FY 2024-25 (Content: English | Format: PDF | View/Download |Size: 1277 KB)
• Settlement of Deceased Claim and Missing Persons FY 2025-27 (Content: English | Format: PDF | View/Download |Size: 6.2 MB)
• Green Deposit Policy 2024-25. (Content: English | Format: PDF | View/Download |Size: 3.5 MB)
• Model Code of Conduct of DSA (Content: English | Format: PDF | View/Download |Size: 249 KB)
• Policy Framework for Microfinance Loans. (Content: English | Format: PDF | View/Download |Size: 354 KB)
• Policy for Selection & Appointment of Statutory Branch Auditors in the Bank - FY 2023-24. (Content: English | Format: PDF | View/Download |Size: 14 KB)
• Privacy Policy (Content: English | Format: link | View/Download)
• Corporate Governance Policy (Content: English | Format: link | View/Download )
• Loan Policy Document for Micro & Small Enterprises Sector (Content: English | Format: link | View/Download)
• Policy on Grievances Redressal for Govt Pensioners (Content: English | Format: link | View/Download)
• Policy on Management /Restructuring of MSME Stressed Assets (Content: English | Format: link | View/Download)
• Collection of Dues and Repossession of Security (Content: English | Format: link | View/Download)
• Related Party Transaction Policy (Content: English | Format: link | View/Download)
• Business Responsibility Report (Content: English | Format: link | View/Download
• Transfer policy for Officers (Content: English | Format: link | View/Download)